cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
164
Flag Post

Notebook Camera problem after upgrade to windows 10

HP Recommended
Pavilion laptop dv6163us
Microsoft Windows 10 (64-bit)

Updated to windows 10 recently. Error message cant find camera. Checked with microsoft and no windows 10 driver listed for internal camera. Windows 7 driver checked and is in there. I am [Personal Information Removed]

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
24,829 24,817 1,646 2,295
Message 2 of 3
Flag Post
HP Recommended

@Mfeld

 

I reviewed your post and I understand that the webcam is not working after upgrading to Windows 10.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that the webcam uses the built in Windows drivers. Also, there are no drivers available for Windows 10 for your computer.

 

Having said that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,829 24,817 1,646 2,295
Message 3 of 3
Flag Post
HP Recommended

@Mfeld

 

Thank you for the information.

 

Make sure that the webcam enabled in the privacy settings.

 

  • select the Start button, select Settings  > Privacy > Camera, and then turn on Let apps use my camera. 
  • From there, turn on each of the listed apps where you want to use the camera.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

 

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

 Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation