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Notebook sends docs to printer oversized - printer is not the problem

HP Recommended
Microsoft Windows 10 (64-bit)

PDFs sent to printer come out showing less than 25% of the document because the font is so big.

Old printer driver updated. Notebook BIOS updated. Printer replaced. No joy.

Trying to resize using print preview screen set at Auto Zoom, Page Fit, Actual Size has no effect at all. The preview image changes but the print out stays unusable; it's still huge.

Hoping someone else has run into this issue. Next step will be to replace the notebook.




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Message 2 of 2
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HP Recommended



Things can get weird if Windows Updates are  not current, are stuck, or are "pending" a Restart after loading new updates.


Check for Windows Updates 

Restart the computer and log in


What else?

In general, the printer as a hardware device is unaware of what it is printing.


You say the printer has been replaced.

Please provide information on the printer you are using now.


For example,


Exact Printer Model / Product number?

Finding your Product Name, Product Number, or Serial Number

Please never post the serial number or any private information here – we are a public resource.


How is the printer connected?


Is the printer firmware updated?


Is the printer software installed?


Which application / software are you using to view and submit the job to the printer?


What kind of document / image?



If you have not done so,

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software


NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology






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