Notebook too slow

[DaniBraga]

Notebook too slow to start, loading pages from the internet. I was wondering if there is anything I can do to make it faster?

[IT_WinSec]

Hello @DaniBraga 

Thank you for posting in the HP Support Community.

With regards to your PC slow downs issues, it may be caused by lots of things such as hardware problems , corrupted operating system, drivers, tons of unused temporary files, or active viruses/malware.

Perform some basic hardware checks to rule out hardware problems

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.

Back to Windows:

1. Optimize

- defragment your Hard Disk Drive (if you have hard disk drive). If you use SSD, just "trim" it > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

2. Remove unneeded and temporary files. Download and run BleachBit with the extra options checked. Here are instructions and download link

>> https://www.bleachbit.org/download

3. Scan your PC for threats, viruses, malware...

3.1.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

3.2.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

Let me know in details if they found something and what it was....

4. Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features

5. Download and run the free Speccy  > http://www.piriform.com/speccy

Install and run the app

When it is ready, click on File > Save a snapshot

A file with .speccy extension will be generated. Please, upload it somewhere (e.g. in your Google Drive, Dropbox, ICloud or OneDrive storage) and give me URL to download/see

• Extra reading - read the official HP article abour such problems > http://hp.dezide.com/ts/start.jsp?guide=pclockupfreeze.net&as=true§ion=ccweb&sfs=tdoc&lc=en

(Follow the appropriate steps in the interactive guide)

I am looking forward to your reply, results and details.