OMEN 15 Laptop Speaker frequent bug, producing crackling / static sound in the middle of usage

[Fadlynasher3006]

Greetings,

I have an issue with my OMEN 15 Laptop -en0013ax , the Speaker oftenly produce sound with a crackling / static noise in the middle of playing Video and/or Video Games. This issue starts happening after I upgrade my OS to Windows 11. So I'm certain this is a software issue related to the Sound Driver (Realtek (R) Audio). I checked the driver version is not getting any update since 2021.

I've tried to reinstall the driver,  check for windows update everytime. but the problem still there.

Please help.

[Irfan_06]

Hi @Fadlynasher3006,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the speakers on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

Confirm if you have the same issue while playing the audio test.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Fadlynasher3006]

Hi !

Thank you for your suggestion.

I've tried you suggestions however the problem is still there.

Suprisingly, when I revert back to win10 the problem completely gone. This is just confirming my suspicion that this problem is related to Laptop speaker driver compatibility to Win11 since the last driver from manufacturer was released in 2021.

I also tried to open the hp support page to manually download the drivers, it only provide specifically software in win10 for my model.

I encourage your team to raise this matter. Please do not abandon your previous model for its drivers update supports specifically when the users were upgrading its OS.

Thanks a lot.

[Irfan_06]

Hi @Fadlynasher3006,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support