OMEN Command Center is not supported in this region.

[PaoloNoc]

this is my problem: I work for my ISP and since I changed the IP address to my home connection I cannot access the command center due to the error: OMEN Command Center is not supported in this region. my current ip address is geolocated in italy and no longer in iran. Could you please update your peering db? Thanks in advance 

[KrazyToad]

@PaoloNoc

Welcome to HP Community

I have gone through your Post and I understand your concerns

Please uninstall the HP Omen Command Center, restart the Notebook and download the Omen Command Center from Windows Store

Click this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5 for download

You can refer to this Link: https://support.microsoft.com/en-in/help/4028054/windows-10-repair-or-remove-programs for help with the uninstallation

Updating OMEN Command Center from the Windows Store -

1) Click the Windows Store icon in the system tray.
2) Search for OMEN Command Center.
3) Click Update.
4) Wait while the program downloads and installs.
5) Click Play.

Also I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PaoloNoc]

good morning, I have already tried to do everything that you have indiacate me but with negative results. The problem is the public IP address with which I leave my home connection because when I go to change the connection I can normally use the omen command center. I repeat that the ISP Optima Italy of which I have the home line and I am also the network engineer bought these addresses from Iran but that now they have been associated with the correct AS in Italy. Please could you give me the email address of the hp support as our customers also are unable to use all HP services.

[Riddle_Decipher]

@PaoloNoc We don't have an email ID as such, although, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.