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‎07-16-2025 06:21 AM

HP Recommended

Hello, HP community.

I’ve just purchased a brand new HP OMEN 16 (2025 model), and I'm unable to get OMEN Gaming Hub to work. The application crashes immediately after launch, showing the following message:

"An unexpected error occurred. The application will now close."

🔧 My system specifications:

  • Model: HP OMEN 16 (2025)

  • CPU: AMD Ryzen 9

  • GPU: NVIDIA GeForce RTX 5070 Laptop GPU (8 GB)

  • RAM: 32 GB DDR5

  • Storage: 1 TB NVMe SSD

  • OS: Windows 11 Education N (fresh installation, fully updated)

Troubleshooting steps I’ve already tried:

  1. Repaired, reset, and uninstalled/reinstalled OMEN Gaming Hub three times.

  2. Restarted the PC several times after each step.

  3. Uninstalled and reinstalled the NVIDIA GPU drivers and control software, using both HP Support Assistant and NVIDIA's official site.

  4. Installed the OMEN Gaming Hub via the Microsoft Store and also directly from the official HP website.

  5. Opened Task Manager and ended all OMEN-related background processes before restarting the app.

  6. Made sure all Windows updates and drivers are fully installed.

Despite all these attempts, the “unexpected error” keeps appearing and the app closes instantly.

This is extremely frustrating on a brand-new, high-performance machine. I would greatly appreciate any assistance or insight into how to resolve this.

 

Thanks,
Pedro

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