ON UPDATING WINDOWS 10 PRO AND OPENING THE DEVICE MANAGER, ROOT\NET\0000 IS UNKNOWN DEVICE

[elnagar]

ON UPDATING WINDOWS 10 PRO AND OPENING THE DEVICE MANAGER, ROOT\NET\0000 IS UNKNOWN DEVICE AND CAN'T UPDATED

[Paul_Tikkanen]

Hi:

See this related post...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Unknown-Device-and-Driver-Not-A...

Here is the sp72320 ethernet driver file referenced in the post. 

ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72320.exe

You will need to run the file first, and then the driver folder will be located in the C:\SWSetup directory.  Then you can move the sp72320 driver folder to the location where the person wrote.

[elnagar]

I have tried before without result

Thanks for cooperation

[Paul_Tikkanen]

You're very welcome.

The only other suggestion I can offer would be to go to the device manager, right click on the device, select uninstall, check the uninstall driver box if it shows up and restart the PC.

[elnagar]

Thank you

I start device manager and update all items when connected to wired network then I uninstall this item with another one sms/mms then restarting the pc both unknown drives don't appear.

Thanks with best regards

[elnagar]

Thank you

I start device manager and update all items when connected to wired network then I uninstall this item with another one sms/mms then restarting the pc both unknown drives don't appear.

Thanks with my best regards

[Paul_Tikkanen]

You're very welcome.