Ordered over 3 weeks ago with an estimated ship date of yesterday and arrival by 12/22 (for a Christmas present). Still says "Order Processing". Tried e-mails, chat, phone numbers. It's impossible to talk to a live person. I had a very good deal on a computer at Costco that I cancelled because I could get more for my $ by customizing and not paying for things I don't need. But now I don't know what to do. Supposedly the order can't be canceled but I don't have any idea what's going on. I suppose I could just refuse the shipment and dispute the charge on my credit card. But now my great deal at Costco is gone.
I know all vendors including HP are trying to do their best to bring their products to customers. But with on-going Covid-19 pandemic, everything is unpredictable. I believe high priority now is vaccine therefore only God knows when things would be going back to normal.
Please wait, it will come.
Hope this makes sense.
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COVID's only been around for almost a year. I thought maybe that might be why it was showing 3 weeks. There should have been a notice before I bought. Worst case, I should not have to follow up on the status the day after it was supposed to ship. I should have been notified at least a week ago it wasn't shipping on time. And I should now know approx. when it will ship.
The lack of communication is unforgiveable.
HP really lost a few notches on their professionalism in my assessment.
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
After spending 3 hours today going in circles and being put on hold for the last half hour, I FINALLY got to talk to a live person at HP. They could not tell me what the status is. They want me to call back in 2 days.... What a joke!
The only thing I found out that I didn't already know is that custom computers are built in China.... Would have been nice to know that up front.
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