• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-16-2020 07:53 AM

HP Recommended
Product: Hp Omen 15-en0600ng
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I just bought my HP Omen 15 laptop a few weeks ago and in the last few days I have problems with the Omen Command Center, beacuse when I want to switch between the performance modes, it says that the driver updates are needed for Omen Command Center to work accurately. There is an "Update" button bellow this text and if I click on it, it takes me to Windows Update Settings, where it scans for an update, but I always get an issue: "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080005)". I have tried to fix this Windows Update problem, but it seems like I have the latest Update installed, beacuse I downloaded the Windows 10 Update Assistant and it says I have the latest version. My region is Slovenia. I would like to get the information to fix this problem.

Thanks!

3 REPLIES 3

‎10-17-2020 06:32 PM

HP Recommended

Hi, if install updates still fail, you can click "Feedback" button and choose "automatically attach my log files", send the OCCLog.zip file to support mailbox, the engineer will check what's the problem. Thanks.

Was this reply helpful? Yes No

‎10-19-2020 03:09 AM

HP Recommended

Hi, when i press the "Feedback" button, there is no "automatically attach my log files" option and when I search for my  OCCLog.zip file on the PC, nothing is found. Please help.

Was this reply helpful? Yes No

‎10-19-2020 04:11 AM

HP Recommended

Feedback button-log file.JPG

Choose "Automatically attach my log files", and select "Issue", After several minutes, the log files would be in C:\system.sav\OCCLogCollection. Send the OCCLog.zip file

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.