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mkcobain
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Omen Command Center Power Throttling GPU

HP Recommended
Omen 15-EK0000NT
Microsoft Windows 10 (64-bit)

Hello,

 

My sytem: Intel Core i5 10300H 16GB 512GB SSD RTX 206015.6" FHD  3A692EA

 

On performance mode, games start with GPU 100-105 watts and drops to 80 watts after a while.

 

Thermals are OK GPU around 70 and CPU around 78. 

 

When I switch to balance mode and switch back to performance mode, GPU starts to work with 100w again until it drops 80w after 5-10 min.

 

I beleive there is a software issue.

 

Thank you!

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@mkcobain there are many ways to resolve this issue, I suggest we perform the below steps:

  • Update the BIOS.

    For desktop PCs, go to HP Desktop PCs - Updating the BIOS.

    For notebook PCs, go to HP Notebook PCs - Updating the BIOS

  • Update the graphics driver.

    Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

  • Close any applications or programs that are not being used.

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

    1. Press the Windows key and G to open the Game bar.

    2. In the game bar, click Settings.

    3. Click the check box next to the game title to enable Game Mode for that game.

      Plug notebook PCs into an AC adapter to give the graphics card more power.

  • Plug notebook PCs into an AC adapter to give the graphics card more power.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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mkcobain
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Hello,

Thanks for the suggestions, I ve tried them all but no luck. I wrote a feedback to Omen Command Center with the log files.

 

I am hoping they ll see and revert then I can update the post.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 4 of 4
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HP Recommended

@mkcobain If none of that helped, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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