Omen Control Software Not Changing LED Colours

[aphrek]

Hi there, 

I currently running Windows 10 64bit on my HP OMEN  15-5001na & am having issues getting the Omen Control software to work - so I cannot alter the key backlight color at all. 

The software installs corredclty (exe sp70894.exe - which I beleive is correct) and runs correctly, I can select different colours for the keyboard within the app - but nothing happens on the physical machine. There is no error, nothing. All appears to work but the actual machine does nothing in terms of the lighting. Any ideas on what could be the issue? Many thanks.

[Barachiel]

@aphrek,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Do a BIOS update, but if you have - pressing F5 will turn it back on.  
   

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 😎.  
   

You may also try this YouTube video for more details: Click here  
   

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  

Omen Controller: Click here  

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉