Omen Gaming Hub

[luihgi]

Hi,

I've got some bugs with Omen Command Center.

First of all, on 2nd Sep. I updated the app through Microsoft Store. Then, after the update, the app won't start and just prompt an error:

After this screen, I checked app updates available through Microsoft Store and checked that the app is again updated to 11.8.5.0, so I've got the same problem but no messages from the app:

So I tried:

• Reset App Data (no results)
• Uninstall then reinstall the app (no results)
• Download and Install Omen SDK, and again uninstall then reinstall app (no results)
• Download and Install all Updates from control panel (windows and optional updates [including some hp stuff]) (no results)

Since I can't open the app I checked some log and here we are:

Spoiler

Applicazione: OmenCommandCenterBackground.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: System.NullReferenceException
in Hp.Omen.SDKs.ProfileProvider.GetAllProfiles(System.String)
in HP.Omen.ProfilesCommonLib.Storage.ProfileProviderUtility.GetValueFromUserProperties(System.String)
in HP.Omen.ProfilesCommonLib.Storage.ProfileProviderUtility.get_DesktopModeProfileId()
in HP.Omen.ProfilesCommonLib.ProfileService.ProfileManager.get_CurrentProfile()
in HP.Omen.ProfilesCommonLib.Storage.LegacyProfileHandler.IsNeedHandle()
in HP.Omen.ProfilesCommonLib.Storage.LegacyProfileHandler.Handle()
in HP.Omen.ProfilesCommonLib.Storage.ProfileStorage.GetValue(System.String, System.String)
in HP.Omen.CommonUILib.Models.UserDataStorageModel.LoadMacroLayoutSetting(HP.Omen.CommonUILib.Enums.AccessoryMacro.MouseMacroLayout)
in HP.Omen.Background.McCreeBg.McCreeMacroController+<ResetMouseMacro>d__4.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
in HP.Omen.Background.McCreeBg.Entry+<>c__DisplayClass18_0+<<ResetEverything>b__0>d.MoveNext()

Informazioni sull'eccezione: System.AggregateException
in System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
in System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
in HP.Omen.Background.McCreeBg.Entry.ResetEverything()
in HP.Omen.Background.McCreeBg.Entry+<RunTask>d__10.MoveNext()
in System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.DispatcherOperation.InvokeImpl()
in MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
in MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
in System.Windows.Threading.DispatcherOperation.Invoke()
in System.Windows.Threading.Dispatcher.ProcessQueue()
in System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
in MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
in System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
in MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
in MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
in System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
in System.Windows.Application.RunDispatcher(System.Object)
in System.Windows.Application.RunInternal(System.Windows.Window)
in HP.Omen.OmenCommandCenterBackground.App.Main()

[banhien]

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@luihgi wrote:

....

I've got some bugs with Omen Command Center.

---

@luihgi 

OCC is obsoleted now. Please use Windows Store, Search for Omen Gaming Hub and install/get it to your machine.

Regards.

[luihgi]

Yes, I'm using it.

The title of this thread is Omen Gaming Hub, in the second screenshot you can see that is installed Omen Gaming Hub, I have that problem with this app. I don't want to erase all data because an update 'damaged' the correct function of the app

(Sorry for my bad English)

Ps: did you read the entire post or only the first line?

[luihgi]

So, no one can help me...

[luihgi · Accepted solution]

Hy guys, I've update the app with the last on Microsoft store, now the apo works correctly (just uninstalled the old version installed, then downloaded latest from store), when I first opened the app, it downloaded SDK and works all.