Omen dc0003nx Synaptics Touchpad Issue

[huzeypha]

Hello Everyone
This was my previous post 

"My laptop's touchpad is having some issue which is beyond my comprehension.

It stops working suddenly, most of the time when laptop is turned on touchpad stops working, it starts working when I open the Synaptics app from start and reset the devices. It also stops working in the middle of some activity. Then it is required to repeat the same thing.

Things I have tried so far.

1. Updated drivers from device manager

2. Downloaded latest drivers from HP site

3. Updated Windows
4. Installed Windows updates

5. Installed windows to factory settings

Kindly help me fix this issue."


I tried doing everything support told me but of no use and then i installed the drivers of latest HP OMEN Model available and my touchpad started working.
It worker for few days and then again same.
Then i blocked the drivers for being update via Hardware id.
Still it faces the same issue.


Need help how to get it sorted once and for all.

[Irfan_06]

Hi @huzeypha,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the touchpad on your Laptop.

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[huzeypha]

Hello,

I update my BIOS and it starts working and then after few restarts or shutdowns and sometimes in the middle of something it stops working.

I think my drivers and bios is not synced or dont know what?

Can you help me sort it out once and for all

Thanks

[Irfan_06]

Hi @huzeypha,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Here are some more steps you can try to troubleshoot and resolve the problem:

Update Drivers:

• Go to the Device Manager (right-click on the Start menu and select Device Manager).
• Expand the "Mice and other pointing devices" section.
• Right-click on the Synaptics Touchpad and select "Update driver."
• Choose "Search automatically for updated driver software."

Reinstall Touchpad Drivers:

• In Device Manager, right-click on the Synaptics Touchpad and select "Uninstall device."
• Restart your laptop. Windows should automatically reinstall the touchpad drivers.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad.
• Ensure the touchpad is enabled and adjust any settings as needed.

System Restore:

• If the problem started recently, consider performing a system restore to a point before the issue began.

System Recovery:

• Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[huzeypha]

Latest development is that i reset the entire hard disk

installed windows 10 the version with which it came v1903

then restricted it to update

installed all the drivers of v1903 aval on support

it started working.

when i shut down and then remove power cable and turn it on after few hours it again stop working.

then again when i install BIOS it start working again and the loop continues.

bios is also the updated one on the support.

tried without updating bios but still same

[Irfan_06]

Hi @huzeypha,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP support team. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support