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‎09-29-2022 08:37 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B5AV)
Operating System: Microsoft Windows 11

The Omen gaming hub was asking me to disable virtualization(Which I need since I work with VMs), but even after disabling it every time I try to open the undervolting tab or the performance control tab It keeps asking for updates, and not matter how many times I do so it still keeps asking me for updates, I have tried resetting the  pc multiple times but still have not solved the problem .I would really appreciate any form of help.

Category:
7 REPLIES 7

‎09-29-2022 08:50 AM - edited ‎09-29-2022 08:51 AM

HP Recommended

Hello @Amidev 

Sorry to hear that you are having problems ... I would like to help you.

Let Omen do the update by following the instructions in this topic:

Mandatory update failure on Omen Gaming Hub

 

Kind regards

1 person found this reply helpful
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‎09-29-2022 02:05 PM - edited ‎09-29-2022 02:20 PM

HP Recommended

I already did those steps, still not changed.

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‎09-29-2022 02:16 PM

HP Recommended

Hello @Amidev 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.30 Rev.A11.2 MBApr 11, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A0.5 MBApr 12, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A18.0 MBApr 12, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A0.8 MBApr 12, 2022Download

Intel Thunderbolt Controller Driver

1.41.1229.0 Rev.A18.5 MBApr 12, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A0.6 MBApr 12, 2022Download

 

(6) Uninstall OMEN Gaming Hub

(7) Restart Windows

(8) Download and install

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.4 MBApr 12, 2022Download

 

(9) Restart Windows

(10) Download and install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(11) Restart Windows

(12) Test your notebook

(13) Please report your results

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‎09-29-2022 03:06 PM - edited ‎09-29-2022 03:08 PM

HP Recommended

Sir, I have done all the steps you gave me carefully and the problem still persists.

 

Screenshot 2022-09-30 000659.png

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‎09-30-2022 02:30 AM

HP Recommended

Please enable Intel Virtualization Technology in BIOS setting, then refer to this article - https://h30434.www3.hp.com/t5/Gaming-Notebooks/Sharing-How-to-disable-Microsoft-VBS-to-resume-featur... to disable VBS to resume feature in Omen Gaming Hub.

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‎09-30-2022 06:04 AM

HP Recommended

Screenshot 2022-09-30 150239.pngScreenshot 2022-09-30 150257.png

I have been trying to disable vbs for almost a week now but this is what I see when opening the device security panel.

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‎10-11-2022 02:15 AM

HP Recommended

Firstly, please follow https://support.hp.com/us-en/document/ish_5637142-5637191-16 to enable Intel Virtualization on BIOS menu.

Secondly, refer to this article - https://h30434.www3.hp.com/t5/Gaming-Notebooks/Sharing-How-to-disable-Microsoft-VBS-to-resume-featur... to disable VBS to resume feature on Omen Gaming Hub.

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