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HP Recommended
HP Laptop - 15s-eq10117tu
Microsoft Windows 10 (64-bit)

Hi, all the online apps in my laptop ( such as chrome, skype, etc) crashes whenever I plugged in my laptop. Please help me. The store where I bought it told me it will take 2 months to fix this. It's impossible for my job because this laptop is my only source or income. I hope you can help me please.

1 REPLY 1
HP Recommended

Hello @asdfgghjkljklk 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.