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‎08-21-2022 09:06 PM

HP Recommended
Product: HP Laptop - 15s-eq10117tu
Operating System: Microsoft Windows 10 (64-bit)

Hi, all the online apps in my laptop ( such as chrome, skype, etc) crashes whenever I plugged in my laptop. Please help me. The store where I bought it told me it will take 2 months to fix this. It's impossible for my job because this laptop is my only source or income. I hope you can help me please.

Category:
1 REPLY 1

‎08-22-2022 08:00 AM

HP Recommended

Hello @asdfgghjkljklk 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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