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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
MarkStrobel33
Level 1
11 8 0 0
Message 1 of 7
287
Flag Post

Operation Doesn't End

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

For the past couple of weeks, whenever I run the 'Check your operating system' with the HP Support Assistance, the last cycle doesn't complete.  After closing the software before it completes, it leaves a number of processes running for which I need to manually end.  How can I fix this issue?  Thanks.

6 REPLIES 6
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 7
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HP Recommended

@MarkStrobel33

 

I reviewed your post and I understand that you are facing issues with the HP support assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant from your computer and then download and install it from the below link and check whether the issue is resolved.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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MarkStrobel33
Author
Level 1
11 8 0 0
Message 3 of 7
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Instead of reinstalling the app, will HP be updating/grading this app any time in the near future which would resolve this issue?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 4 of 7
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@MarkStrobel33

 

You can update the app if you do not have the latest version, there is an option in the app to check for updates for the app itself. However, you can download and install the latest version of the app from the link that I have shared.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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MarkStrobel33
Author
Level 1
11 8 0 0
Message 5 of 7
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How can I manually update the app within the app?  I don't see an option to do this.  Thanks.

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MarkStrobel33
Author
Level 1
11 8 0 0
Message 6 of 7
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My version number is Version: 9.7.238.0.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 7 of 7
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@MarkStrobel33

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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