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‎08-26-2019 12:02 AM

HP Recommended
Product: AlanCourt

Hi so recently my sister gave me her new hp laptop and told me to reset since she was giving it to me and I did and now it’s just giving me a other user account that I don’t know the password or username too I need help ASAP 

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2 REPLIES 2

‎08-26-2019 12:25 AM

HP Recommended

@AlanCourt 

 

No, HP won't keep user's account for EACH machine. You have to create yourself.

 

Regards.

BH
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‎08-26-2019 12:28 AM

HP Recommended

I figured I’m saying i factory reset the laptop so it’s giving me a other user screen I tried what the said on the help option but it’s not giving me a trouble shoot option anywhere 

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