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‎12-21-2013 08:14 AM

HP Recommended

My HP Envy dv-7 notebook won't discover my new Bose Soundlink Mini Bluetooth speaker.  I have checked all my drivers, network setup, etc and all are up to date. I know speaker is working as it did link with my ipad.  What is the problem?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2013 06:21 PM

HP Recommended
I was able to get it to discover the speaker by resetting the bose speaker--holding the mute button for 10-12seconds. Then powering speaker back on.

View solution in original post

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6 REPLIES 6

‎12-27-2013 02:48 PM

HP Recommended

Hello marykc48

 

I can assist you with getting your Bose Soundlink Mini Bluetooth Speaker to connect to your HP ENVY dv7 Notebook Computer. I would advise you to follow the steps I have outlined below and at the end you should be up and running:

 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

 

I hope this gets your Bose Speakers working and you are able to enjoy your HP ENVY dv7 again. Thank you for posting on the HP Forums. Have a great weekend!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎12-27-2013 06:11 PM

HP Recommended

I followed your steps and everything is set up, but my PC still won't find the speaker.

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‎12-27-2013 06:21 PM

HP Recommended
I was able to get it to discover the speaker by resetting the bose speaker--holding the mute button for 10-12seconds. Then powering speaker back on.
Was this reply helpful? Yes No

‎10-12-2014 05:04 PM

HP Recommended

Buy a lenovo or a laptop from a company that knows how to build one - the one I bought is the worst

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‎10-29-2016 08:20 PM

HP Recommended

I know this is old, but the OP's own answer saved me!  Resetting the Bose Sound Linke (Hold Mute buttong for 10 seconds or so, then power back on) did it.  Thanks, OP!

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‎10-29-2016 08:21 PM

HP Recommended

I know this is old, but the OP's own answer saved me!  Resetting the Bose Sound Linke (Hold Mute buttong for 10 seconds or so, then power back on) did it.  Thanks, OP!

Was this reply helpful? Yes No
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