PROBLEM BLUETOOTH MOUSE IN HP SPECTRE

[Ranais]

I have a notepad hp spectre.

I have a problem with the bluetooth connection of the mouse (logitech mx everywhere 2) with the computer. I had this problem before and it was solved with the installation of the new bios of the computer, but now tha last bios update was installed but the mouse doesnt connect with the computer. 

I have windows 10 pro and the computer is really good and the mouse is also very good but it's imposible to work them together. 

Please, could you help me with this problem?

Thank you in advance

[Jeet_singh]

Hi @Ranais,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the mouse not working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details: 

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes on the PC before the issue started?

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Could you please respond to this post with the details for further assistance.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[ReneLopezG]

i have the same problems, my laptop is

HP spectre 13 "

I5 

8 Ram

256 ssd

I restart the software, Re Install  the driver but is the same issue, one day work and other day no

[ReneLopezG]

Hi I resolve the issue with the next post

Re: Driver Hardware ID VID_8087&PID_0A2B

 [ New ] https://downloadcenter.intel.com/download/27491?v=t

[Jeet_singh]

HI @ReneLopezG,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,