Pavilion 14 no PowerDVD

[Max732]

I've only had my Pavilion 14 for a couple of months.  Today was the first time I wanted to play a DVD but when I opened Cyberlink Media suite there is no PowerDVD and no option I can see to play DVDs, just options to burn them.  

Any ideas anyone?  Do I need to pay to download PowerDVD (which doesn't seem right on a new machine)?

Thanks

[REO51ST]

@Max732

To better help you, we would need the exact model number or product number of your laptop/desktop???

REO

[Paul_Tikkanen]

Hi, @Max732

I use this version for W10...Hopefully it will work on your model too.

TITLE: Cyberlink Power DVD

VERSION: 12.0.4.5913 REV: A PASS: 1
DESCRIPTION:
This package provides the Cyberlink PowerDVD application in supported models
that are running a supported operating system.

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75514.exe

[Max732]

Downloaded this but it says it doesn't support movie playback and I need to upgrade.  Really thought that I'd have this feature on a new laptop.

Thanks anyway

[Max732]

Product number 00325-80916-93110-AAOEM

Thanks

[Paul_Tikkanen]

You're very welcome.

That is interesting because I have that program installed on a few of my HP notebooks and desktop PC's running W10 and they play DVD's just fine with PowerDVD12.

I'll see if I can find a newer version for you...

Try this one...

14.0.6.7428 Rev.F    Mar 25, 2017

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79320.exe

The product info you provided doesn't help identify your notebook's model number.

Use this guide for how to find the product number/model number of your PC.

https://support.hp.com/us-en/document/c00033108

[Max732]

 1VJ37EA#ABU

Any better?!

[Paul_Tikkanen]

Hi:

The last version of the software I posted is on your notebook's support page, so hopefully that will work for you...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-bk000-laptop-pc/15551385/model/17053...

[Max732]

Sadly that didn't work either - it said the software could only be installed on an authorised machine.

Thanks for trying

[Paul_Tikkanen · Accepted solution]

Sorry that didn't work either.

I don't understand it since that very file is on your notebook's support page.

I guess you will have to install of of those free DVD playing programs such as VLC.

https://www.videolan.org/vlc/

One other thing...I don't see from the product specs page for your model that it comes with a DVD drive.

https://support.hp.com/us-en/product/hp-pavilion-14-bk000-laptop-pc/15551385/model/17053298/document...

So unless the specs are incorrect, you can't use the HP Cyberlink software with an external DVD drive.