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Solved!

Pavilion DM-1 Protect Smart hard drive protection

HP Recommended
Pavilion DM-1 XY962UA
Microsoft Windows 7 (64-bit)

Hi Everyone,

I just finished (well, almost) rebuilding a client Pavilion DM-1 netbook.  I have installed Windows Pro 64 bit and all drivers but one.  It is showing in device manager as an unknown device.  It has a hardware ID or ACPI\HPQ0004.  In my past experience in the shop, this is the HP ProtectSmart hard drive protection.  I cannot find the driver for this anywhere on the HP site.

 

I have never had an issue installing this driver before on newer systems.  I see that on the more recent machines, it is called 3D DriveGuard protection software.  I have tried to install this software but I get the message that there are no 3D DriveGuard accelerometers present.

 

I did some googling and found that the older version is called ProtectSmart hard drive protection.  I found old links to HPs ftp site but they were all dead.  I did track down the software and installed it.  It could not finish and I found out it needed to have .net 3.5 installed.  I installed the .net framework and tried reinstalling the ProtectSmart but it bombs out.  It almost completes and then I get the message that the install cannot complete.

 

If anyone has any suggestions, ideas, thoughts, or input I would love to hear them.  Thank you all in advance, for the time!  Have a great day!

 

 

Respectfully,

 

George D.

GSSInfotech, Inc.

 

2 REPLIES 2
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Message 2 of 3
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HP Recommended

Hi @GeorgeDale2180

 

I would suggest you to try the link given below :

 

ftp://hp.com/ftp2/pub/softpaq/sp61001-61500/sp61037.exe

 

Let us know once done

 

I am an HP Employee

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HP Recommended

Thank you so much for the help, Sidharth!  That was it!  I really appreciate the help.  Have a great day!

 

Thanks again!

 

Respectfully,

 

George D.

GSSInfotech, Inc.

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