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HP Recommended
Pavilion DM-1 XY962UA
Microsoft Windows 7 (64-bit)

Hi Everyone,

I just finished (well, almost) rebuilding a client Pavilion DM-1 netbook.  I have installed Windows Pro 64 bit and all drivers but one.  It is showing in device manager as an unknown device.  It has a hardware ID or ACPI\HPQ0004.  In my past experience in the shop, this is the HP ProtectSmart hard drive protection.  I cannot find the driver for this anywhere on the HP site.

 

I have never had an issue installing this driver before on newer systems.  I see that on the more recent machines, it is called 3D DriveGuard protection software.  I have tried to install this software but I get the message that there are no 3D DriveGuard accelerometers present.

 

I did some googling and found that the older version is called ProtectSmart hard drive protection.  I found old links to HPs ftp site but they were all dead.  I did track down the software and installed it.  It could not finish and I found out it needed to have .net 3.5 installed.  I installed the .net framework and tried reinstalling the ProtectSmart but it bombs out.  It almost completes and then I get the message that the install cannot complete.

 

If anyone has any suggestions, ideas, thoughts, or input I would love to hear them.  Thank you all in advance, for the time!  Have a great day!

 

 

Respectfully,

 

George D.

GSSInfotech, Inc.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @GeorgeDale2180

 

I would suggest you to try the link given below :

 

ftp://hp.com/ftp2/pub/softpaq/sp61001-61500/sp61037.exe

 

Let us know once done

 

I am an HP Employee

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View solution in original post

2 REPLIES 2
HP Recommended

Hi @GeorgeDale2180

 

I would suggest you to try the link given below :

 

ftp://hp.com/ftp2/pub/softpaq/sp61001-61500/sp61037.exe

 

Let us know once done

 

I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!

HP Recommended

Thank you so much for the help, Sidharth!  That was it!  I really appreciate the help.  Have a great day!

 

Thanks again!

 

Respectfully,

 

George D.

GSSInfotech, Inc.

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