cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
pseudodionigi
New member
3 2 0 0
Message 1 of 6
437
Flag Post

Pavilion goes in stand by when I still use it

HP Recommended
Pavilion X360 14
Microsoft Windows 10 (64-bit)

Good morning,

I started using my brand new Pavilion x360 and everything seemed to be okay, but it happens that when I fully rotate it (360 degrees) in a matter of 30 seconds the screen turns off, even if Im writing on it or touching the screen, it only turns on again when I lift it a little bit.

I hope someone can help, thanks.

5 REPLIES 5
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 6
Flag Post
HP Recommended

@pseudodionigi

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
pseudodionigi
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Good morning Krazy Toad,

thank you for your advice but the problem is still there. I downloaded and installed all of the updates but the screen still powers off when completely opened, could not it be an issue due to the strong magnets?

Also it doesn't go off in like a specific time: if I use it when I turn the pc on it could even take more than 10 minutes but if I try to use it after 3 or 4 hours it blacks out in less than 60 seconds. I'm starting to think it is an hardware problem.

Anyway I hope you can help me out to find a solution.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 4 of 6
Flag Post
HP Recommended

Please go to BIOS

 

Shut down the Notebook and upon restarting keep tapping on F10 till you reach BIOS

 

If the issue persists in BIOS, please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
pseudodionigi
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I ran the BIOS and used it in the tablet configuration and the desktop still went black almost immediately. But this time, focusing on the desktop, I could read something like it was all black but I could see something.

Any guess on what it could be?

Thanks for your help anyway.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 6 of 6
Flag Post
HP Recommended

If the issue persists in BIOS, then it is a Hardware issue

 

I would request you to contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation