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‎04-29-2020 08:35 AM

HP Recommended
Product: HP Pavilion Laptop 15-cu0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hey all. I am having an issue with viewing photos. I downloaded an album from google photos and when it’s completed I move it to the desktop and open it. The thumbnails don’t show photos but rather the icon for the photo viewer. I can view the videos but when I click on the photos it says “we can’t open this file”. I’ve downloaded from copy trans for iCloud and those files came up with pictures as the icon so I’m not sure why I can’t view these. Help!

1 REPLY 1

‎04-30-2020 09:27 AM

HP Recommended

@Gastdm 

I did some quick searches on this issue and it seems other folks are only seeing thumbnails on their PCs, as well.  It appears tht this is a feature that was removed by Google some time back.

 

We have no way to debug or solve this issue, so you will have to contact Google forums to find out what they suggest.

 

Good Luck



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