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‎08-29-2020 01:04 PM

HP Recommended
Product: Envy360
Operating System: Microsoft Windows 10 (64-bit)

I have a 2 year old Envy (16 GB RAM/ SSHD/i7-8th gen) and a new iphone 11 Pro. The Photos App keeps freezing up and won't import pictures from my iphone. It keeps saying Error, Try Again and fails. I tried doing smaller amounts at once and it still won't work. I tried the USB 3 and 2.0, I even reset the trust settings on the phone to trust the computer.

2 REPLIES 2

‎08-29-2020 02:35 PM

HP Recommended

@gdgraph 

 

Please try iTunes and use the following instructions

 

    https://support.apple.com/en-au/HT201302

 

Regards.

BH
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‎08-30-2020 07:34 AM

HP Recommended

I already read this article when I was researching how to import my iphone photos to my PC. The instructions tell you to open itunes, trust the phone and then use the Window's Photo App. T

 

hat's exactly what I did.

 

My issue is that the Photo App imported half of my photos and then I kept getting an error saying it failed.

 

From there I tried importing smaller quanities of photos an it still failed.

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