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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
  • Laptop (1): HP Envy x360 2-in-1 15-ew0xxx

  • Laptop (2): HP Envy x360 2-in-1 15m-dr0011dx

  • Both updated to Windows 11 Version: 22H2 (Checked for updates as of uploading this, 5:40 PM CST 09FEB2023)

  • Both are installed with the "Wireless Display" optional feature.

  • I've also tried a brand-new USB-C to HDMI wired connection.

  • I've contacted Window support and HP systems support to no avail.

  • I've opened HP Support Assistant on both laptops and went to "Fix and Diagnostics" and made sure everything was updated and no errors were present.

Now for the actual description lol, HP (2) is able to connect and extend it's display to HP (1), no problem everything works as it should. HP (1) cannot connect and extend IT'S display to HP (2), however both laptops are detecting each other, I am able to attempt to connect them, it'll load like it's going to connect and then nothing. HP (2) just goes back to "Ready to pair mode" while HP (1) is stuck trying to connect to HP (2). The reason I need (1) to extend to (2) is because all my data is on (1). I've already tried everything above and am going insane! Open to ANY suggestions. Please help!

1 REPLY 1
HP Recommended

Hi @GarrettM1m

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.