Poly Camera Pro not working

[Davejohns1]

My Poly Camera Pro is not working on my new laptop. Can you help me?

[Meghana_10]

Hello @Davejohns1, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Davejohns1 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the issue is resolved.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[M_Salman]

Hi @Davejohns1, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier, and I would like to know if the issue is resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 
 

We are here to assist you and provide any necessary support.

Regards,

Salman

[Davejohns1 · Accepted solution]

It now seems to be working. I'm not sure how I got it to work, but tried a few things and now it seems to be good.  Thank you for checking!

[M_Salman]

Thank you for your response. @Davejohns1,

WE are happy to hear that the issue is resolved. If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Thanks again for your confirmation, and we wish you an amazing day ahead!

Regards,

Salman

[Davejohns1]

Yes, it seems to be resolved. Thank you for checking.

[EliB74]

Hi

I am running on an HP Ominibook pro with Snapdragon(R) X Plus - X1P42100 - Qualcomm(R) Oryon(TM) CPU (3.24 GHz)

Great machine. Poly camera pro works BUT if I install the compatibility add in (to enable it in other apps), the computer boots not recognizing the camera. Reinstalling/resetting the drivers works temporarily but when I reboot the same thing happens. As a result I am not installing the compatibility add in. Any thoughts or fixes would be appreciated. thank you 


Eli