Poly Camera Pro

[Olers_SWE]

Hi
My notebook is about 6 months and for the last 2 months the app Poly Camera Pro sends an error message and then crashes. Perhaps a re-install would solve the problem but I can't find the app for download.

Error message:

Deployment ID 408A3AFE38EBA54A6819 - Version 2.7.3.17522
--------------
System.AccessViolationException: Det gjordes ett försök att läsa eller skriva till skyddat minne. Detta indikerar ofta att annat minne är skadat.
vid cnn.MLModel.LoadModel(MLModel* , vector<boost::span<enum std::byte\,-1>\,std::allocator<boost::span<enum std::byte\,-1> > >* )
vid CamoSupport.MLModel.LoadModel(Byte[][] data)
vid CamoStudio.ActivatorResolver.PackageDictionary.ClonePackage()
vid CamoStudio.DomainToken.MemoryQueue.BuildFunction()
vid CamoStudio.DomainToken.DatabaseProvider.MoveNext()
vid System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
vid CamoStudio.DomainToken.SearchSolution()
vid CamoStudio.DomainFactory.DeviceStack.ClonePackage(Object )
vid System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
vid System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
vid System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
vid System.Threading.ThreadPoolWorkQueue.Dispatch()

[Garp_senchau]

@Olers_SWE, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

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We're looking forward to helping you get back up and running! 

Regards, 

[Olers_SWE]

Hi

Ok. My product ID is 98P05ET#UUW.