Poly Camera Pro

[Olers_SWE]

Hi
My notebook is about 6 months and for the last 2 months the app Poly Camera Pro sends an error message and then crashes. Perhaps a re-install would solve the problem but I can't find the app for download.

Error message:

Deployment ID 408A3AFE38EBA54A6819 - Version 2.7.3.17522
--------------
System.AccessViolationException: Det gjordes ett försök att läsa eller skriva till skyddat minne. Detta indikerar ofta att annat minne är skadat.
vid cnn.MLModel.LoadModel(MLModel* , vector<boost::span<enum std::byte\,-1>\,std::allocator<boost::span<enum std::byte\,-1> > >* )
vid CamoSupport.MLModel.LoadModel(Byte[][] data)
vid CamoStudio.ActivatorResolver.PackageDictionary.ClonePackage()
vid CamoStudio.DomainToken.MemoryQueue.BuildFunction()
vid CamoStudio.DomainToken.DatabaseProvider.MoveNext()
vid System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
vid CamoStudio.DomainToken.SearchSolution()
vid CamoStudio.DomainFactory.DeviceStack.ClonePackage(Object )
vid System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
vid System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
vid System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
vid System.Threading.ThreadPoolWorkQueue.Dispatch()

[Garp_senchau]

@Olers_SWE, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[Olers_SWE]

Hi

Ok. My product ID is 98P05ET#UUW.

[Jose_Gomez84]

Just got a new ZBook (5CG5264KH0) and after opening the first time this app got the similar error:

Deployment ID C7F7388F228FE27E5AC4 - Version 2.7.3.17522
--------------
System.AccessViolationException: Intento de leer o escribir en la memoria protegida. A menudo, esto indica que hay otra memoria dañada.
en cnn.MLModel.LoadModel(MLModel* , vector<boost::span<enum std::byte\,-1>\,std::allocator<boost::span<enum std::byte\,-1> > >* )
en CamoSupport.MLModel.LoadModel(Byte[][] data)
en CamoStudio.ActivatorResolver.PackageDictionary.ClonePackage()
en CamoStudio.DomainToken.MemoryQueue.BuildFunction()
en CamoStudio.DomainToken.DatabaseProvider.MoveNext()
en System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
en CamoStudio.DomainToken.SearchSolution()
en CamoStudio.DomainFactory.DeviceStack.ClonePackage(Object )
en System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
en System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
en System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
en System.Threading.ThreadPoolWorkQueue.Dispatch()

[Baldgreene]

My own notebook is two months old (HP OmniBook X FlipNGAI 14-fk0002nf (BG7J3EA)).

The initial run was OK but then I selected a video effect and Poly Camera pro crashed.  Since then it systematically crashes at startup. Multiple uninstalls/reinstalls, either from the HP driver website or from Microsoft store, did not solve the issue

The reported error seems similar to yours:

Deployment ID ECCD52C29313DD97BF43 - Version 2.7.3.17522
--------------
System.AccessViolationException: Tentative de lecture ou d'écriture de mémoire protégée. Cela indique souvent qu'une autre mémoire est endommagée.
à cnn.MLModel.LoadModel(MLModel* , vector<boost::span<enum std::byte\,-1>\,std::allocator<boost::span<enum std::byte\,-1> > >* )
à CamoSupport.MLModel.LoadModel(Byte[][] data)
à CamoStudio.ActivatorResolver.PackageDictionary.ClonePackage()
à CamoStudio.DomainToken.MemoryQueue.BuildFunction()
à CamoStudio.DomainToken.DatabaseProvider.MoveNext()
à System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
à CamoStudio.DomainToken.SearchSolution()
à CamoStudio.DomainFactory.DeviceStack.ClonePackage(Object )
à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
à System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
à System.Threading.ThreadPoolWorkQueue.Dispatch()