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- Pop up on start up and inability to download printer drivers

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01-15-2022 08:29 PM
Hello
I have an HP Device name DESKTOP-MKLRNE3
Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
Installed RAM 8.00 GB (7.79 GB usable)
System type 64-bit operating system, x64-based processor
and
I keep getting this pop up on start up
I am also unable to download printer drivers for my Epson WF 2750. Have tried several times and being told drivers are unavailable.
Can anyone help me?
01-15-2022 10:03 PM
My guess is that you are using the Edge browser to download the drivers -- and that is a mistake. MS has gone all Big Brother on us and configured Edge not allow certain downloads -- which is why I don't use it for this.
Use FireFox or Opera instead. You might have to use another PC to download FireFox from this link https://www.mozilla.org/en-US/firefox/new/
I am a volunteer and I do not work for, nor represent, HP
01-18-2022 07:37 PM
Thanks for your help. You were correct in that my laptop was defaulting to Edge. On your advice I tried downloading the drivers using Chrome which I already had. This worked and I was able to install the printer.
But the printer comes up with an error notice whenever I try to print anything from this laptop. I have no difficulty using the same printer from my desktop, iPad or iPhone. But still cannot print for this laptop, which is frustating as I have to email documents to myself to print form another device.
ps the original pop up is still presenting on start up. Could the problem be a corrupt file?