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‎03-06-2022 12:02 PM

HP Recommended
Product: OMEN Laptop - 15-en0005nw
Operating System: Microsoft Windows 10 (64-bit)

Hello! I have a problem with my Print Screen key. Sometimes it is working, sometimes it is not. When I press it, the blue loading circle next to the cursor appears. I checked all of the upgrades and keybord settings. I tried pressing different combinations of keys. I have restarted some applications, but they weren't a problem.  There is an app (in polish it is "Wycinek i szkic") Clip and Sketch?  I thought it could be a problem and when I press any option - it doesn't work. The screenshots are not saved in OneDrive app, too. 

Category:
3 REPLIES 3

‎03-07-2022 02:58 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

In my experience with the button, when  pressed it takes a "screenshot", then holds it in memory (aka the clipboard).  It remains there until you retrieve it!    I like to use the old "Paint" program.  Open it, then click "Paste".  You can then edit the picture, save it, or print it.

 

HTH,

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎03-09-2022 03:45 PM - edited ‎03-09-2022 03:45 PM

HP Recommended

Thank you for your help! I would love to do that, but it seems that the screenshots are not even saved. I mean - when I press the prt sc key and the standard editing tool does not show up , I go to Paint and I cannot paste anything. Like nothing was there.  

I spotted that when I turn off and then turn the laptop on again the problem vanishes for like 2 screenshots and then it is the same - when I press the key, the editing tool does not show up and the blue loading circle next to the cursor remains. 

 

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‎03-09-2022 04:16 PM

HP Recommended

Check out this link from HP:   

 

https://www.hp.com/us-en/shop/tech-takes/how-to-print-screen-pc

 

It mentions using the windows key and prnt scrn together.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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