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alepre
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Problème clavier, pilotes

HP Recommended
HP Pavilion x2 - 10-n208nf (ENERGY STAR)e: Pavilion 6530
Microsoft Windows 10 (64-bit)

English:

Hello, I currently have an HP Pavilion x2 PC - 10-n208nf (ENERGY STAR) following a bug in the pc I reset the computer and since I can no longer use the keyboard, I went to the site and I downloaded all the drivers and I never managed to get the detachable keyboard to work again. I had other problem like the sound etc but every time I put the drivers back without updating it works I would like to know if it is possible to do something so that I can use it? Hoping to have done things right thank you in advance for your answers

 

French :

Bonjour je possède actuellement un Ordinateur HP Pavilion x2 - 10-n208nf (ENERGY STAR) suite a un bug du pc j'ai remis a zéro l'ordinateur et depuis je n'arrive plus a me servir du clavier, je suis allé sur le site et j'ai téléchargé tout les pilotes et je n'ai jamais réussis a refaire fonctionner le clavier détachable..

j'ai eu d'autre problème comme le son etc mais a chaque fois que je remets les pilotes sans faire de mise a jour cela fonctionne 

j'aimerais savoir si c'est possible de faire quelques chose pour que je puisse m'en servir ? 

En espérant avoir fait les choses dans les règles

 

merci d'avance pour vos réponse 

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@alepre

 

I reviewed your post and I understand that the keyboard is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85243.exe

 

Chipset: https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72640.exe

 

Multi-Sensor Enabling Driver: https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72698.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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