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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Problem with HP Support Assistant

Create an account on the HP Community to personalize your profile and ask a question
11-09-2020 12:03 PM
My Support Assistant was working just fine. I had a yellow exclamation point telling me that I needed to calibrate my battery. No big deal. I followed the directions to the "T" and did exactly what I was supposed to. At the end of it, the Support Assistant was upgraded. Now it doesn't work. Zip. Zero. Nada. It told me to uninstall it. I did. Now it won't so much as open it and download the new one. I did that but then it said that a newer one is already on my computer. How can that be when I uninstalled it (yes, it said it was uninstalled - I didn't just put it in the trash), and their is no hint of it in the list of apps? The only hint of it is the icon in the lower right-hand corner of my screen. I am obviously not to tech savvy which is why I follow directions like crazy. I don't want to screw things up, but that is exactly what I have done. Finding help on this website is beyond impossible. Anybody got any ways to help me?
11-09-2020 02:55 PM
Hi,
Try uninstalling from the control panel programs and features
Press the Winkey and R
type control and press enter
Now click on uninstall a program and you should see a list with all installed software. Uninstall HP support assistant by double-clicking on it.
Reinstall
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Hope it helps,
David
11-09-2020 03:26 PM
I appreciate your effort but unfortunately HP Support Assistant was not on that list. That is what is sooooo nerve wracking about this entire fiasco. I am ready to pull my hair out. When I download that new one, it tells me there is another, new one already installed but I cannot find a trace of it anywhere except for the icon.