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Eric_124
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Message 1 of 3
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Problem with HP Support Assistant

HP Recommended
Microsoft Windows 10 (64-bit)

My Support Assistant was working just fine.  I had a yellow exclamation point telling me that I needed to calibrate my battery. No big deal.  I followed the directions to the "T" and did exactly what I was supposed to.  At the end of it, the Support Assistant was upgraded. Now it doesn't work. Zip. Zero. Nada.  It told me to uninstall it.  I did.  Now it won't so much as open it and download the new one.  I did that but then it said that a newer one is already on my computer.  How can that be when I uninstalled it (yes, it said it was uninstalled - I didn't just put it in the trash), and their is no hint of it in the list of apps?  The only hint of it is the icon in the lower right-hand corner of my screen.  I am obviously not to tech savvy which is why I follow directions like crazy.  I don't want to screw things up, but that is exactly what I have done.  Finding help on this website is beyond impossible.  Anybody got any ways to help me?

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iomare
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Message 2 of 3
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HP Recommended

Hi,

Try uninstalling from the control panel programs and features

Press the Winkey and R

type control and press enter

Now click on uninstall a program and you should see a list with all installed software. Uninstall HP support assistant by double-clicking on it.

Reinstall

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Hope it helps,

David

 

 

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Eric_124
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HP Recommended

I appreciate your effort but unfortunately HP Support Assistant was not on that list.  That is what is sooooo nerve wracking about this entire fiasco. I am ready to pull my hair out. When I download that new one, it tells me there is another, new one already installed but I cannot find a trace of it anywhere except for the icon.

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