Problem with battery

[Emilia21]

When I start the laptop, there appears a black screen with text about an issue with the battery. It says that the battery may be dying, it should be changed into new and I should ask more information from HP techcenter. How will I know the condition of my laptop's battery and what to do if there acctually is a problem? 

I have HP Pavilion-15-ck001no.

[Dragon-Fur]

@Emilia21 

Welcome to the HP Community --

• If the battery is dying, dead, failing, issuing failure messages, it is time to replace the battery.
• If the battery won't hold charge, dies suddenly, or doesn't work properly, it is time to replace the battery.
• If the battery is swollen, inflated, or misshapen, it is time to replace the battery.
• If the computer is out of warranty, know that the original battery supplied with the system typically lasts as long as the original warranty.

What??  The battery does not fail because the warranty expires.  It is true that systems that only have a one year warranty do not get the "top of the line" super batteries that are included in the more expensive computers and workstations.  If the system comes with a three year warranty, it is generally also supplied with a battery that is expected to last about three years.

Do-it-yourself-repair

Faster and generally less time consuming.

Low-to mid skill level.

Open Category Setup and User Guides

Find and open your Maintenance and Service Guide (the actual name can vary)

Search for the word battery to find the battery part number(s) and battery replacement procedure.

If  HP Parts Store does not offer the battery for purchase – Find and purchase a compatible battery from a merchant in your region.

All the Rest, including how to create a Battery Report...

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

All batteries die, some do so quietly and some first inflate and then fail.

Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.

From HP

HP Notebook PCs - Swelling or deformation of notebook battery

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

Open > HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

Consider checking whether the BIOS can be updated on your computer.

Out-dated BIOS might result in odd issues, including the battery not charging during Hibernation.

Next,

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  HP Notebook PCs - Testing and calibrating the battery (Windows)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - 601 or 60X Error Displays on a Black Screen

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

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Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate a Detailed Laptop Battery Report

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HP Gallery Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

NOTE

HP does not generally carry replacement batteries.

This is normal.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP Pavilion - 15-ck001no  

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