Problem with estimated battery time on Spectre

[MartinMuller]

Hello,

I have bought the HP spectre x360 13-4159ND X360 special edition laptop 2 weeks ago, and it works really fast and great!

Except for some parts:

-The on/off button isn't on his place, it is just a bit misplaced (has a weird angle with the side)

-There is no way to show the estimated battery time!

When I press the battery icon in the right down corner, it says: '91 % loading'

And when I open up the configuration setting for 'battery saving', it says:

'remaining battery life:     '

'estimated remaining time:        ' (just blank spaces.

Is there a way to fix this? 

The bios is already updated and all the drivers (from the HP help) are installed, but it doesn't seem to work.

I am getting an 8 hours of battery.

Thanks you,

Martin Muller

[Tardis40]

Hi @MartinMuller,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the battery. I will be glad to help you.

Please follow steps from Testing and Calibrating the Battery (Windows 10).

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[MartinMuller]

Hi @Tardis40 ,

Thanks for replying to my question and for welcoming me!

I have done some battery testing:4 battery tests and everytime the system says: PASSED, so that can't be de problem.

(A full scan using the BIOS also said everything was OK.)

Still, no sign of improvent, I am still getting this 'loading message' (In Dutch: 'berekenen...').

And also here in the configuration setting for battery saving:

'Geschatte resterende tijd:'  means:  'Estimated battery time:' 

It is just a blank space, really weird.

Do you have other suggestions? Or do I need to contact the shop where I bought this computer?

Thank you for your time,

Martin Muller

[Sparkles1]

Hi @MartinMuller,

Thank you for your reply. @Tardis40 is out of the office until Saturday, so here I am to try and help.

I understand that the battery has passed the hardware tests but the issue remains. Would you try this step?. The Microsoft ACPI-Compliant Control Method Battery is basically the driver that communicates between the computer and the battery.There is a chance that it is corrupted and is not reading the battery level.

Step 1. Go to Device Manager.
Step 2. Select Batteries.
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
Step 4. Click Uninstall.
Step 5. At the prompt put a check in the box to remove the current driver.
Step 6. Shutdown the computer.

Step 7: Remove the battery for minute and then put it back in.

When the computer comes back up it should automatically find the driver.

Step 8. Go to Device Manager.
Step 9. Select Batteries.
Step 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
Step 11. Click "Search automatically for updated driver software".

Please post the outcome.

[MartinMuller]

Hello @Sparkles1 ,

Thanks for your fast reply. I followed the steps and removed the driver with succes (the icon did go away on the down right side.)

Unfortunately, I was unable to remove the battery from the laptop. I had no tools to unscrew the backplate (really really tiny little screws) and remove the battery. 

When I started the computer again, the driver was installed again but he could not give me the estimated time though.

(The driver has the most recent update).

Do you have any more suggestions?

Thanks for your time,

Martin Muller

[Sparkles1]

HI @MartinMuller,

Thank you for the reply.

To rule out any hardware as an issue, would run some hardware tests. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎.  Have you done all your Windows updates? Here is a link to the  Windows Update Troubleshooter. Open the Windows update troubleshooter as it may help find additional drivers. It should lead to a forced update of Windows that may not be automatically applied, that could help resolve this issue. I know you stated you have installed all the HP updates, but would you run or rerun the HP Support Assistant ? 

Please post the results. 

Good Luck!

[MartinMuller]

Hello @Sparkles1 ,

I have run the extensive test on my computer (took 3 hours), and everythings was PASSED and the battery was OK. 

Then I have searched for updates, but windows is fully updated, and the problem finder I downloaded could not find anything: Everything OK. 

There was 1 update in the HP support Assistent, one for bluetooth, but still the problem remains.

I cannot find anything on the web related to this problem, and the hardware is good, so there must be a mallfunction or a bug in the system? 

What should I do next? This computer is brand new.

Thanks for your time,

Martin Muller

[Sparkles1]

Hi @MartinMuller,

Thank you for the update.

Have you checked for viruses and malware?  Next I would try scanning for corrupted files and if any are found an attempt to repair will be done.

• Right click on the Windows button (lower left cornet)
• Choose command prompt admin
• Type sfc /scannow and press enter.( Note there is a space between the c and /)
• Wait for this to complete

If the issue should remain as this is a recent purchase, please contact HP Support for further assistance. With your permission, they can remotely connect to your system to help locate and overcome the issue.

Please let me know the outcome.

Good Luck!

[MartinMuller]

Hi @Sparkles1 ,

Thanks for the fast awnser.

I checked for viruses using my virusscanner, but there were none. 

I did also scan on corrupted files but the command promt said: 

'Windows Resource Protection did not find any intergrity violations'

So I quess that's fine.

I will contact the HP Support next week, thank you.

When they find a solution, I will post the outcome here and 'accept it as an solution'.

Thanks for your time,

Martin Muller

[Sparkles1 · Accepted solution]

Hi @MarinMuller,

Thank you for the fast update.  Here is a link to assist with contacting HP Support. Please contact HP support at Contact HP Support.  Please do post the results for me to view, as I would like to know myself.

Have a great weekend!