Problem with the F12 key

[Srikar_4152]

I recently installed Windows 11, and since then, I have been facing a problem. When I press the F12 key, neither my Omen Gaming Hub nor the HP Command Center opens. Please help me with this

[VikramTheGreat]

Hi @Srikar_4152,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! Since you've recently installed Windows 11 on your HP ENVY x360 14-es0000 (743T0AV) and are experiencing issues with the F12 key not launching Omen Gaming Hub or HP Command Center, here are a few steps you can try:

Troubleshooting Steps

1. Check if the Omen Gaming Hub and HP Command Center are installed:
   • Go to Start > Settings > Apps > Installed apps.
   • Search for Omen Gaming Hub and HP Command Center.
   • If not installed, you can download them from the Microsoft Store or HP's official site.
      
2. Update HP Hotkey Support Drivers:
   • Visit the HP Software and Driver Downloads page: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743T0AV) Software and Driver Downloads | HP® Suppor....
   • Download and install the latest HP Hotkey Support or System Event Utility.
      
3. Check Function Key Behavior in BIOS:
   • Restart your laptop and press Esc repeatedly to enter the Startup Menu.
   • Press F10 to enter BIOS.
   • Look for an option like Action Keys Mode and make sure it's enabled.
   • Save and exit BIOS.
      
4. Reinstall or Repair Omen Gaming Hub:
   • Uninstall the app from Settings > Apps.
   • Reinstall it from the Microsoft Store.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Srikar_4152]

I have tried it, but it's not working

[VikramTheGreat]

Hi @Srikar_4152,

Thank you for letting me know.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support