Problems installing HP Support Assistant in Audit Mode

[AndyAik]

Hi all,

  this is not model specific. I would like to install both HP Support Assistant and HP Hardware Diagnostics packages in Audit Mode, with the end goal of making an image of the disk. However, neither program works when installed in this way.

If you install HP Support Assistant in Audit Mode it won't work, even directly after installation. It gives the error "enabling services is not installed or not running".

The hardware diagnostic program will run directly after installation, however after running sysprep it disappears from the start menu and I cannot even see the EXE (which seems to be HPHwDiag.exe).

Is there any info on installing these two packages in Audit Mode? 

For reference, I am using these installers: sp144583.exe and sp144692.exe

The issue seems to exist when using Windows 10 or Windows 11.

thanks in advance, Andy.

[Treeko]

Hi @AndyAik 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support

[AndyAiken]

Hi,

  as per my original enquiry, this is not model specific, this occurs on any model. But if you must know a model, one I have tested is an HP Elitebook 840 G5,

thanks, Andy.