Probook 430 G6 Windows 10 x 64 1511

[Valentin1]

Hello,

Our company have received  new 430 G6 notebooks with new (for us) processor generation i5 8265U.

Looking for appropriate drivers I found out that there are no Graphic card drivers (UHD 620) available for Windows build 1511.

Have tried previous versions from official HP website and old versions from official Intel website.

A quick solution will be high appreciated.

[iomare · Accepted solution]

Hi,

why not update to a newer Windows version?

Windows 1511 is no longer supported by Microsoft.The version was released before the notebooks were built.

Regards,

David

[Valentin1]

We are in progress with migration to newer build, but we still need to provide laptops with this build yet.

[iomare]

I think you are not going to find a driver for the HD620 , maybe you can use a generic driver and force the install.

Maybe Expert @Paul_Tikkanen could take a look at this thread.

[Paul_Tikkanen]

Hi, @Valentin1 

The only suggestion I can offer, would be to see if this works...I am doubtful because the processors your new notebooks come with are not listed as supported by this driver. But this is your only hope until you can update to the latest build of W10...

Download the zip file version of this driver...

Version: 15.46.05.4771 (Previously Released)     Date: 8/23/2017

https://downloadcenter.intel.com/download/27058/Intel-Graphics-Driver-for-Windows-15-46-?product=126...

Unzip the file to its folder.  Do not do anything with the files in the folder.

Go to the device manager, click to expand the Display Adapters device manager category.

Click on the Microsoft Basic Display Adapter listed there.  Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and hopefully the driver will install.

If it does, restart the PC afterward.

[iomare]

Thanks for the reply and help Paul.

best wishes,

David

[Valentin1]

Hi @Paul_Tikkanen,

Thank you very much for your tip, but I have tried this already with more driver version also 15.46 and 15.47 unfortunately with no success 😞

Any further tip will be highly appreciated!

[Paul_Tikkanen]

You're very welcome.

I was afraid that wouldn't work.  It must be that none of the drivers have support for the specific hardware ID of the UHD 620 graphics adapter used with the processor the notebook has.

Unfortunately, I don't have any other ideas you can try.

You are going to have to use those notebooks in a crippled state until you can bring the W10 operating system up to date.

I assume you tried this method with the zip file version of the latest Intel graphics driver, even though the release notes state that it is not supported for W10 before v1709?

The setup information file name you browse to is different.  It is iigd_dch.

[Valentin1]

Hi Paul!

Thank you for your effort, but I have tried different setup files to use, but that just imported the driver without applying it.

The only solution was to upgrade Windows 10 build.

Thank you once again for your help!

[Paul_Tikkanen]

You're very welcome.

At least you are in business now.