Solved: Process to sell a laptop - HP Support Community

raaph41 · ‎08-24-2020

Hello,

I bought my laptop to prepare for a mobility abroad which ended up being cancelled due to COVID.
I would therfore like to sell it.
I'd like to know what I need to do to :

-Allow for the new user to create an HP account with this laptop's serial number so that they can benefit from the warranty and assistance.
-Reset the PC to "factory settings" so that the new user can use is as brand new (incl dissociating my windows account from this hardware).

Thanks in advance for your help !

WAWood · ‎08-24-2020

@raaph41

What folks generally recommend is that you do a Factory Reset to restore your laptop to its original state. They claim that REMOVES everything in the process -- it does NOT. What is does is REFORMAT the entire drive, but the files and folders are still there and can be recovered easily with any decent file recovery app. This means your personal data is still there, just not seen by Windows.

If you're not worried about that, then do a factory reset and sell the PC. IF you are worried about that, the better solution would be to replace the internal drive and use the HP Cloud Recovery option to restore Windows to the new drive. That way, there is NO personal data on that drive.

As to the warranty, I don't know that it will transfer to a new owner. You should not promise that will happen. If you want assurance on that, you will need to contact HP Customer Support to find out what they say.

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

-----------------------------

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

WAWood · ‎08-24-2020

@raaph41

What folks generally recommend is that you do a Factory Reset to restore your laptop to its original state. They claim that REMOVES everything in the process -- it does NOT. What is does is REFORMAT the entire drive, but the files and folders are still there and can be recovered easily with any decent file recovery app. This means your personal data is still there, just not seen by Windows.

If you're not worried about that, then do a factory reset and sell the PC. IF you are worried about that, the better solution would be to replace the internal drive and use the HP Cloud Recovery option to restore Windows to the new drive. That way, there is NO personal data on that drive.

As to the warranty, I don't know that it will transfer to a new owner. You should not promise that will happen. If you want assurance on that, you will need to contact HP Customer Support to find out what they say.

HP International Support: http://welcome.hp.com/country/w1/en/support.html

HP Phone Support: https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

-----------------------------

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

I am a volunteer and I do not work for, nor represent, HP

raaph41 · ‎08-25-2020

@WAWood
Thank you for all the advices & infos ! 😉

That's super helpfull !

I'll give the HP support a call to see what they say about the warranty transfer.

Process to sell a laptop

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