• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-28-2019 11:40 AM

HP Recommended
Product: HP Spectra 360 laptop
Operating System: Microsoft Windows 10 (64-bit)

I am unable to update my HP Spectra 360 15" 2 in 1 lap to Windows 10 Home 64 bit Version 17134.1006.   There is a message that tells me to update my system bios.   Can someone please help me with details of what I need to do?

 

Thank you for any assistance you provide.

 

2 REPLIES 2

‎10-28-2019 02:13 PM

HP Recommended

@PhillyJae 

 

There are few generations and many models/products of machines called HP Spectre x360 15" 2 in 1. What EXACTLY yours ?  Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-28-2019 05:43 PM

HP Recommended

Thank you BH for your response here is the info you requested:

Product Name:

HP Spectre x360 Convertible 15-ch0xx

 

Product Number: 

2FW62AV

 

Thank you,

 

PhillyJae

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.