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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Product Identification

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07-16-2020 07:11 PM
I need to identify an HP laptop I have and I only have the s/n on this guy.
The ac adapter is missing, unit has a dead battery and I can not read the label on bottom.
Can anyone tell me the product number by the S/N ? I need to know so I can order the ac adapter
07-19-2020 01:03 PM
Welcome to the HP support community.
You can find the serial number by pressing key combinations.
- Using the built-in keyboard, press Fn + Esc.
- Find the serial number in the window that opens. If a System Information window does not open, continue with these steps.
- In Windows, search for and open Command Prompt.
- In the command prompt window, type wmic bios get serialnumber, and then press Enter.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee