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MJMeyers
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Message 1 of 2
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Product Information not valid

HP Recommended
Notebook
Microsoft Windows 10 (32-bit)

I am getting the following message when I start up my laptop:

Product information is not valid
The following product information programmed into the system is missing or invalid.

system board (00A) - Product Name
system board (00A) - Product serial number
system board (00A) - product number
system board (00A) - system board CT number

Enter - Continue Startup

for more information, please visit:

I was told to contact microsoft and they said to contact HP because it is a firmware issue. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MJMeyers

 

I reviewed your post and I understand that you are getting system information not valid error on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01443496

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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