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Product Information not valid

HP Recommended
Microsoft Windows 10 (32-bit)

I am getting the following message when I start up my laptop:

Product information is not valid
The following product information programmed into the system is missing or invalid.

system board (00A) - Product Name
system board (00A) - Product serial number
system board (00A) - product number
system board (00A) - system board CT number

Enter - Continue Startup

for more information, please visit:

I was told to contact microsoft and they said to contact HP because it is a firmware issue. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are getting system information not valid error on startup.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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