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‎06-12-2019 09:55 AM

HP Recommended
Product: HP Spectre x360 - 15-df0013dx
Operating System: Microsoft Windows 10 (64-bit)

At (?) random times, the product support page for my laptop keeps popping up in my browser. It seems to always appear two times, at the same time. So far, I can't figure out what is triggering it, but it is very annoying. Any ideas?

 

The page popping up is:

https://support.hp.com/us-en/product/HP-Spectre-15-df0000-x360-Convertible-PC/23238160/model/2451490...

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2019 02:21 PM

HP Recommended

@Rick-Marsan Welcome to HP Forums Community!

Is it that a new tab opens up randomly, every time you open the browser, 

Or does the browser open up with the support page while you are working on other things?

 

While you respond to that, I suggest you uninstall the HP Support assistant using the below steps and if the issue doesn't occur, simply reinstall it from this link to resolve the issue,

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.


    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

  4. Restart your computer to complete the process.

If it still appears to be an issue, please run an anti-malware scan on the device and share the results with us.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎06-14-2019 02:21 PM

HP Recommended

@Rick-Marsan Welcome to HP Forums Community!

Is it that a new tab opens up randomly, every time you open the browser, 

Or does the browser open up with the support page while you are working on other things?

 

While you respond to that, I suggest you uninstall the HP Support assistant using the below steps and if the issue doesn't occur, simply reinstall it from this link to resolve the issue,

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.


    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

  4. Restart your computer to complete the process.

If it still appears to be an issue, please run an anti-malware scan on the device and share the results with us.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎06-14-2019 02:29 PM

HP Recommended

This happens with my browser already open. 2 new tabs just suddenly appear. I've uninstalled HP Support Assistant and will let you know if that fixes it OR I find a virus.

Was this reply helpful? Yes No

‎06-14-2019 06:48 PM

HP Recommended

@Rick-Marsan 

Thank you for responding!


Please take your time and get back to us with the results,

We will be eagerly awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a great day, ahead.
Have a great day!
 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎06-17-2019 10:20 AM - edited ‎06-17-2019 10:22 AM

HP Recommended

Uninstalling resolved issue. Scan found zero (0) viruses. Re-installing, now...

Was this reply helpful? Yes No

‎06-17-2019 11:19 AM

HP Recommended

@Rick-Marsan That's awesome, I'm glad it worked, keep me posted as you see more developments.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎06-18-2019 10:34 AM

HP Recommended

@  Thank you for all the help! With the re-install of the HP Support Assistant, the problem has disappeared.

Was this reply helpful? Yes No

‎06-18-2019 12:38 PM

HP Recommended

@Rick-Marsan Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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