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‎09-02-2022 09:20 AM

HP Recommended
Product: HP Notebook - 15-ba015wm
Operating System: Microsoft Windows 11

NEED HELP RESTORING WINDOWS 11

Category:
1 REPLY 1

‎09-02-2022 07:59 PM - edited ‎09-02-2022 07:59 PM

HP Recommended

Hello @BLACKHAWK4 

Sorry to hear that you are having problems ... I would like to help you.

First check you hardware then reinstall windows ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

 

(3) Reinstall Windows

You need (another computer) to prepare <USB flash drive>

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers from HP are already included here )

---

 

--- Solution ---  B)

Use the official Microsoft method:

--->>> Windows 10

--->>> Windows 11

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

---

 

(4) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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