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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Random HP software download which never downloads

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02-11-2020 11:29 PM
I have hide this same update for a very long time. I want to say over 2 or 3 months. I download it, and it doesn't download.
Can anyone help?
Is there a manual download of this or a way to remove it? I'm literally so annoyed by this
02-14-2020 01:14 PM
@sxchit5690 Welcome to HP Community!
I understand that you are unable to update the drivers.
Do not worry. I will try to fix the issue.
Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!