AMD USB 3.0 Extensible Host Controller 0100 (Microsoft) Code 28

[Wanbli]

I have this exact same issue. The Hard drive crashed on this HP 110-217c Desktop PC. I installed 2-120gb ssd's and reinstalled Windows 7 using the COA on the PC. The bios won't update (says it can't find the file, but it's on the Z: drive where it put it. Now, because of that I cannot install the driver for the AMD USB 3.0 Extensible Host controller. I get the system does not meet the minimum requirements for this update message (9996). HP doesn't offer Recovery Media for this desktop. Please help! I've been messing with this for several days and I'm about to put an M80 inside it to release my frustration!

[Paul_Tikkanen]

Hi:

Install the chipset driver directly from AMD and restart the PC.

You want the 1st file listed on the webpage...

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

[Wanbli]

Thanks for the link, but I don't see anything on that site that is relevent to my desktop 

Processor AMD A4-5000 APU with Radeon(TM) HD Graphics, 1500 Mhz, 4 Core(s), 4 Logical Processor(s)

I also posted this post that is relevant to this post.

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-110-217c-desktop-bios-update...

[Paul_Tikkanen · Accepted solution]

You're very welcome.

During the 2 or so weeks since I posted my reply, AMD revised their website.

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/880g

Scroll down and select the W7 x64 chipset driver, download, install and restart the PC.

Relevancy is:

Supports Windows 10/8.1/7 (32-bit & 64-bit)

Package Includes:

                           AMD Chipset Drivers
                           AMD AHCI Driver
                           AMD USB 3.0 Driver
                           AMD SB7xx RAID Drivers
                           AMD SB8xx RAID Drivers
                           AMD SB9xx RAID Drivers
                           AMD A-Series APU Chipset RAID Drivers
                           AMD E-Series APU Chipset RAID Drivers​

[Wanbli]

THANK YOU! You are a LIFESAVER! I've been working on this for weeks and now I have a fully functioning desktop!

A question, Why does this link show a Bios update for this desktop that has an INTEL driver for an AMD CPU?

https://support.hp.com/us-en/drivers/selfservice/hp-110-200-desktop-pc-series/5399643/model/6529732

I was told the USB 3.0 driver wouldn't work without a Bios update (obviously incorrect) and this is the only Bios update (according to HP) and it is for the wrong CPU...

[Paul_Tikkanen]

You're very welcome.

Sorry that AMD threw us a curve ball and changed their website design when I first answered your reply.

Why did HP include an Intel driver?

Well, what HP does, is include drivers for all PC's in the model series, so I would imagine some of the HP 110-2xx models have Intel processors and chipsets.

What is lousy is that they didn't include the AMD USB3 driver on your PC's support page, which was the root cause of your dilemma.  There is a standalone driver for that, but I was too lazy to hunt around HP's support site to find it, when I knew exactly where I could get my hands on one.

The AMD chipset driver that is on your PC's support page only has the drivers for the SMBus controller.

I explored the file contents of the HP AMD chipset driver before I originally replied to your post, and there are no USB 3 drivers in there, like there are in the chipset driver from the AMD website.

They do have the right AMD graphics driver listed.

[Wanbli]

I installed the package you suggested from the AMD website you linked. It fixed the USB 3.0 issue and it now works. When I go to quary the Graphis driver I get "Radeon settings and driver versions don't match. Please try again after updating to the latest version(s)" and no information is provided. History: I installed "win7-64bit-radeon-software-adrenalin-edition-18.8.1-aug17.exe" from AMD prior to receiving your post hoping it would install the USB 3.0 driver as well, but it didn't. So your solution was "amd-catalyst-15.7.1-sb-sata-ahci-win10-win8.1-win7.exe" and I assume that's where the version conflict comes from. I'm afraid to updtae the graphics driver again because it may mess up my USB 3.0 ports and other than not beig able to open the graphics dialoge, everything appears to be working properly. Your suggestion(s)?

[Paul_Tikkanen]

I don't see how installing the latest AMD graphics driver would have an adverse impact on the USB 3 ports.

As you stated, there are no USB 3 driver files in the graphics driver package, so I don't see how the two would interfere with each other.

This is the latest W7 graphics driver directly from AMD for the graphics your PC has...scroll down the page to the W7 x64 driver.

https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-desktops/a4-5000-rade...