HP Pen Control error message saying it is not compatible with computer (Spectre x360)

[IconD]

I bought HP ENVY x360. I am facing the same issue. I have gone through the solutions provided by HP assistant. But still facing the same problem. Help me out with this.

[asmita6658]

Hi @IconD

Welcome to the HP Support Community. 

What's the exact model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.
 

Let me know. 

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Have a great day!

[IconD]

The model name of the laptop is HP ENVY x360 convertible 13-ag0xxx.

[asmita6658]

@IconD

Try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

You may also refer to this document.

Keep me posted.  

[IconD]

As you mentioned, I have installed the Windows updates and updates from the HP Support assistant. Still, I am getting the message as HP Pen Control is not compatible with this computer. 

[asmita6658]

@IconD

Try re-installing the HP Pen Control app - 

1) In the search box, type and open "Apps & Features". 

2) Click on the "HP Pen Control" app and click on "Uninstall". 

3) Restart the computer. 

4) Install the app from the Windows Store. 

[IconD]

Still no improvement. HP Pen Control is not compatible with this computer.

[asmita6658]

@IconD

Thanks for trying. 

I'd suggest you Contact HP in your region regarding this issue.