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‎11-22-2018 03:05 PM

HP Recommended

My operating system is windows 10 and product number is 4wj60ua#ABA. Unable to load HP Jumpstart apps. Please help

1 person had the same question
1 REPLY 1

‎11-23-2018 02:36 PM

HP Recommended

@painman

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

The issue may occur if either the program or the OS is not working properly due to a corrupt system file, normally an OS re-installation should fix such issues, however, it depends on how the OS was reinstalled, if you haven't used the HP Recovery manager (F11) for the re-installation, please Click here for instructions on how to get it done.

 

If the above doesn't work due to installation using the local/retail copy of windows, I recommend you obtain the HP Recovery Media to delete all the content of the driver, re-create the partition and install a fresh copy of the OEM windows to resolve this issue: Click here to obtain the recovery media.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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