• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have the same problem but I can't get the install program to find the driver.  I extracted the driver to a folder and even put the files "loose" onto the win 11 install usb drive and it still can't find a driver so I can do the clean install.  Does anybody have any suggestions?  Please Help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try the drivers that I zipped up and attached below.

 

Unzip the file and copy it to a USB flash drive.

 

When you are at the screen where Windows cannot find any drives, click on the Load driver option and browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and hopefully Windows will install.

 

That would be the only suggestion I can offer, other than using the HP cloud recovery tool to reinstall Windows.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

View solution in original post

3 REPLIES 3
HP Recommended

Try the drivers that I zipped up and attached below.

 

Unzip the file and copy it to a USB flash drive.

 

When you are at the screen where Windows cannot find any drives, click on the Load driver option and browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next, and hopefully Windows will install.

 

That would be the only suggestion I can offer, other than using the HP cloud recovery tool to reinstall Windows.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

HP Recommended

Thank you so much.  That did the trick.  Really appreciate it.  I have been fighting with this for a long time.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.